The extended Managed Services way, where 24x7 monitoring, alarming, and troubleshooting of the Dalet's service is delegated by customer to Dalet’s Cloud Operations teams, to the extent that:.Customer oversees the day-to-day monitoring and right-behavior of the service and reach out to Dalet’s customer service in case of incapacity from the service to operate properly.Dalet’s responsibility is limited to a per customer request, support delivery activity, offering software maintenance and software updates delivery. Dalet is in charge of supporting the deployed service itself, including its maintenance and upgrade processes.Customer is in charge of providing (and ensuring reliability, durability and scaling) of the underlying infrastructure, including but not limited to networking, computing and storage resources.Dalet services can be contractually offered from 3 distinct ways: Please note that any deviance from the usually offered and supported requirements is subject to either increase the cost of the delivered solution as subject to customization and/or lower down the global quality of the service, SLA and capacity to provide accurate and timely customer support.Ĭustomer-dedicated deployments require a shared-responsibility operational approach with clearly defined and respected boundaries between customer and Dalet IT organizations. The exact requirements may however vary, depending on the nature of the infrastructure and customer’s private security policy and Dalet Operations team is able to accommodate to some specific variations. This document provides the Pyramid traditional operational requirements when the Dalet-hosted approach is considered and associated with a customer-hosted Galaxy. already exists, generally deployed on customer's premises.be newly installed on Cloud environments.Regardless of these deployment topologies, Pyramid may require connection with Dalet Galaxy system(s), which may: On Cloud, on a supported dedicated Cloud provider account of his choice.When selected, the customer will have two distinct hosting options: Operating on a shared-responsibility basis, this approach is known to be less efficient than its pure SaaS service counterpart. As a customer-hosted service, while still operated by Dalet.This option will remain over time and will always be the recommended approach, maximizing the Service Level Agreements (SLA) and level of service delivery quality Dalet can provide. As a pure SaaS service, fully hosted and operated by Dalet.All other brands and trademarks are those of their respective owner.ĭalet Pyramid service has been designed with Cloud-native approach.Īt the time of this writing, Dalet Pyramid can be offered : Dalet is a registered trademark owned by Dalet. Product specifications and availability are subject to change without notice.
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